Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and JLU Consultants LLC, a New York limited liability company doing business as AptInquiry ("Company," "we," "us," or "our"). References to "AptInquiry" throughout these Terms refer to JLU Consultants LLC operating under the AptInquiry trade name. Our operations are conducted in New York City, New York; our legal address is 418 Broadway, Suite N, Albany, NY 12207.

By accessing or using our website, web application, or any related services (collectively, the "Service"), you agree to be bound by these Terms.

If you are using the Service on behalf of a business or other legal entity, you represent that you have authority to bind that entity to these Terms.

If you do not agree to these Terms, do not use the Service.

2. Eligibility

The Service is available only to individuals and entities who are (a) at least 18 years of age, (b) legally authorized to rent or market residential property in New York City or another applicable jurisdiction, and (c) capable of entering into binding contracts under applicable law. By using the Service, you represent and warrant that you meet these requirements.

The Service is not intended for use by prospective tenants as account holders. Tenant inquiries processed through the platform are handled on behalf of landlord and broker account holders.

3. Description of Service

AptInquiry provides a software platform that enables landlords, property managers, and real estate brokers to:

• Receive tenant inquiries through a single email address and phone number assigned to your account, covering every apartment listing you manage.
• Receive and process tenant inquiries by email and SMS using artificial intelligence.
• Automatically reply to tenant messages with contextually accurate information about the listing.
• Extract and organize applicant information (income, move-in date, pets, etc.).
• Detect and filter spam and scam inquiries.
• Manage conversations, take over threads, and communicate with prospective tenants through a dashboard.

The Service is designed to assist landlords and brokers with leasing operations. The Service does not constitute legal advice, real estate brokerage services, or licensed property management services. You are solely responsible for compliance with all applicable laws governing your rental activities, including the New York City Rent Stabilization Law, the New York City Human Rights Law, the Fair Housing Act (42 U.S.C. § 3601 et seq.), and the Fairness in Apartment Rental Expenses (FARE) Act, Local Law 2024/014.

4. Account Registration

You must register for an account to use the Service. You agree to provide accurate, current, and complete information and to update it as necessary. You are responsible for maintaining the confidentiality of your authentication credentials and for all activity that occurs under your account.

We reserve the right to suspend or terminate accounts that we believe have been compromised or that are used in violation of these Terms. You must notify us immediately of any unauthorized use of your account at support@aptinquiry.com.

5. SMS/Text Messaging Terms

By providing a mobile phone number during registration, you agree to receive authentication text messages (one-time passcodes) required to verify and secure your account.

Separately, and only if you opt in — via the optional checkbox during registration or in your account settings — you agree to receive SMS notifications, including escalation alerts when the AI assistant requires your input on an applicant conversation, and account-related notifications. Consent to these optional SMS notifications is not a condition of purchasing or using the Service.

• Message frequency varies based on your account activity and applicant conversation volume.
• Message and data rates may apply, depending on your mobile carrier plan.
• Opt-out: Reply STOP to any message, or disable optional SMS notifications in account settings. Neither stops authentication or the operational account messages described below — for those, close your account or contact support.
• Help: Reply HELP to any message or contact support@aptinquiry.com.
• Our full SMS practices, including how we handle mobile phone numbers and consent data, are described in our SMS Policy and Privacy Policy, which provide that mobile information is never shared with third parties or affiliates for marketing purposes.

Beyond authentication and optional notification messages, account holders may also receive operational SMS tied to their own account — tour alerts, billing notices, or a teammate invitation — which are not gated behind the optional-notifications opt-in and are covered by the same opt-out mechanism above. Prospective tenants who text your account's phone number initiate the conversation and consent to receive conversational replies about the listing they're asking about; they may likewise reply STOP at any time to end the conversation.

6. Subscriptions and Payment

6.1 Plans and Fees

Access to the Service requires a paid subscription. Current plan pricing is displayed at /pricing. All fees are in U.S. dollars and are billed monthly in advance.

6.2 Billing

By subscribing, you authorize us (through our payment processor, Stripe, Inc.) to charge your payment method on a recurring monthly basis. Subscriptions automatically renew unless cancelled before the next billing date.

6.3 Cancellation and Refunds

You may cancel your subscription at any time through the billing portal in your account settings. Cancellation takes effect at the end of the current billing period; you will retain access to the Service until then. We do not provide prorated refunds for partial months, except as required by applicable law.

6.4 Listing Limits

Each plan includes a maximum number of active listings. Attempting to exceed your plan limit will result in an error. To add more listings, you must upgrade your plan.

6.5 Price Changes

We reserve the right to change subscription prices. We will provide at least 30 days' advance written notice of any price increase. Continued use of the Service after the price change takes effect constitutes acceptance of the new price.

7. Acceptable Use

You agree not to use the Service to:

• Violate any applicable federal, state, or local law, including fair housing laws, anti-discrimination laws, or the New York City Human Rights Law (N.Y.C. Admin. Code § 8-101 et seq.).
• Discriminate against prospective tenants on the basis of race, color, national origin, religion, sex, familial status, disability, sexual orientation, gender identity, source of income, or any other protected characteristic.
• Transmit spam, unsolicited commercial email or text messages, or harassing communications.
• Send SMS to individuals who have not consented or who have opted out, or otherwise violate the Telephone Consumer Protection Act (TCPA) or CTIA Messaging Principles and Best Practices.
• Impersonate any person or entity, or falsely represent your affiliation with a property.
• Attempt to reverse-engineer, scrape, or extract data from the Service without authorization.
• Interfere with or disrupt the integrity or performance of the Service.
• Use the Service for any unlawful purpose or in furtherance of any fraudulent scheme.

8. AI-Generated Responses

The Service uses artificial intelligence to generate email and SMS replies on your behalf. You acknowledge and agree that:

• AI-generated replies are sent using the email address and phone number assigned to your account and are sent on your behalf. You are legally responsible for all communications sent through your account.
• The AI will only send a reply automatically when its confidence score meets a defined threshold. Low-confidence or complex situations are escalated to you for manual review.
• The AI will never negotiate rent. Listed rent is always fixed and non-negotiable, regardless of listing configuration.
• AI-generated content may contain errors or omissions. You should review flagged conversations and are encouraged to review AI replies periodically for accuracy.
• We make no guarantee that AI-generated replies will be legally sufficient, complete, or appropriate for all situations. You remain responsible for ensuring compliance with landlord-tenant law.

9. Intellectual Property

The Service, including all software, designs, text, graphics, and AI models, is owned by JLU Consultants LLC and protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service during your subscription term.

You retain ownership of all listing content, conversation data, and other information you provide. You grant us a limited license to use this data to operate and improve the Service, as described in our Privacy Policy.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

APTINQUIRY DOES NOT PROVIDE LEGAL ADVICE. NOTHING IN THE SERVICE OR THESE TERMS CONSTITUTES LEGAL COUNSEL. YOU SHOULD CONSULT A LICENSED ATTORNEY FOR GUIDANCE ON LANDLORD-TENANT LAW, FAIR HOUSING COMPLIANCE, OR OTHER LEGAL MATTERS.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, JLU CONSULTANTS LLC (D/B/A APTINQUIRY) AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) $100.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless JLU Consultants LLC (d/b/a AptInquiry) and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any applicable law or regulation, including the TCPA or fair housing laws, or (d) any claim by a prospective tenant or third party arising from communications sent through your account.

13. Termination

We reserve the right to suspend or terminate your access to the Service at any time, with or without notice, for conduct that we determine violates these Terms, is harmful to other users, or is otherwise objectionable. Upon termination, your right to use the Service immediately ceases.

You may terminate your account at any time by cancelling your subscription and contacting us to request account deletion. Data retention following termination is governed by our Privacy Policy.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of New York, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in New York County, New York, and you consent to personal jurisdiction in those courts.

Before initiating litigation, the parties agree to attempt in good faith to resolve any dispute informally by contacting legal@aptinquiry.com. If the dispute is not resolved within 30 days, either party may proceed with formal legal action.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or a prominent notice within the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

16. Miscellaneous

• Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement between you and JLU Consultants LLC (d/b/a AptInquiry) regarding the Service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
• Assignment: You may not assign your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

17. Contact Us

For questions about these Terms, contact us at: