SMS Messaging Policy (Opt-In & Opt-Out)

Who sends the messages

Messages are sent by AptInquiry, an AI-powered leasing platform operated by JLU Consultants LLC (legal address: 418 Broadway, Suite N, Albany, NY 12207; operations in New York City, NY). Our AI leasing assistant, Aria, sends and receives SMS in connection with rental listings and account activity.

How you opt in

1. Landlords, property managers, and brokers (account holders)

• Authentication messages (required): When you create an account at app.aptinquiry.com, you enter your mobile phone number to receive a one-time passcode (OTP) that verifies your identity. The registration screen discloses this before you enter your number. These messages are required to secure your account.
• Notification messages (optional): During registration (and at any time in account settings), you may check a separate, optional, unchecked-by-default box to receive SMS notifications, including escalation alerts when Aria needs your input on an applicant conversation and account-related notifications. Consent to notification messages is not a condition of purchasing or using the Service. The opt-in language reads:

"I agree to receive SMS notifications from AptInquiry, including escalation alerts and account updates. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help."

2. Operational and account messages (not separately opted into)

Beyond authentication codes and the optional notifications above, account holders may also receive operational SMS tied directly to actions on their account or their organization's activity — for example, a tour request awaiting your approval, a tour no-show alert, a billing or plan-limit notice, or an invitation link if another member of your organization adds you as a teammate (sent to the mobile number they provide for you). These are transactional messages about your own account, sent to the number already on file for it, and are not gated behind the optional-notifications checkbox above — the same opt-out instructions below apply to them.

3. Prospective tenants (applicants)

Every AptInquiry account has one phone number covering all of that landlord's or broker's listings — there is no separate number per listing. If you text that number to ask about a rental, you initiate the conversation. By texting first, you consent to receive conversational replies about that listing (availability, details, qualification questions, tour scheduling). If it isn't clear from your message which listing you mean, you may receive a reply asking you to confirm the address. AptInquiry never sends the first message to an applicant.

Message frequency

Message frequency varies depending on account activity and conversation volume.

Cost

Message and data rates may apply according to your mobile carrier plan. AptInquiry does not charge for SMS.

How you opt out

• Applicants: Reply STOP to any message at any time. You will receive one final message confirming your opt-out, and no further messages will be sent to your number.
• Account holders: You may disable optional SMS notifications in account settings at any time. Opting out of optional notifications does not affect required authentication (OTP) messages or the operational account messages described above, both of which continue while your account remains active. To stop those as well, close your account or contact support.

Help

Reply HELP to any message, email support@aptinquiry.com, or write to us at the address below.

Privacy

Mobile phone numbers, SMS consent, and opt-in data are never shared with, sold to, or transferred to third parties or affiliates for marketing or promotional purposes. Mobile information is shared only with SMS delivery providers acting on our behalf, solely to deliver messages. See our Privacy Policy for full details.

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